listen to our new radio advert featuring the one and only Chris Kamara!
We strive to provide a first-class service to all our customers. However, there may be an
occasion when you are not happy with the service that you have received.
If you have any queries, suggestions or complaints:
1. In the first instance, if you wish to complain about our services, please speak to a
member of staff who will try to sort things out for you directly, or will put you in
touch with someone who can help. You can contact us on any of the means
identified at the top of this document.
2. If you send your complaint by email or post, we will aim to send an initial
acknowledgement of receipt of a complaint within 10 working days and a full
response to complaints within 21 working days of receipt. If we cannot respond
fully within 21 working days, we will keep you informed on the progress of our
investigation.
3. We will try to put things right the first time, but if you are not satisfied with the
way your complaint is handled and wish to take the matter further see the next
item.
4. If you are still dissatisfied having followed all the stages of our internal
complaints procedure, you may apply to the Competent Person Scheme below
with who we are a member. They will carry out an independent investigation of
your complaint. Please write to the following address or use the telephone, fax
or email details below;
Competent Person Scheme Details:
Certass Ltd, PO BOX 26332, Ayr, KA7 9BJ
Telephone – 01292 292099
Fax – 0141 5555977
Email – info@certass.co.uk
Our Reviews
Firstly the service has been fantastic from start to finish. Sent Josh a message to pop round to my parents house to price up a completely new front door. Josh’s service was superb and no forceful selling just genuine advice and recommendations. Just like Josh his two fitters who sent to complete the work were really superb lads polite and their workmanship was 1st class. Would highly recommend them to anyone thank you very much Josh and everyone at Endeavour we will be certainly using you.
Customer in Redcar
Very pleased with everything that this company provide from the initial consultation to the job completion. All the workmen, bricklayer, window fitters and Electrian are all 1st class. Very happy with the finished job.
Customer in Middlesbrough
Really pleased with the results. The sales team invest their time during the quotation and are clearly passionate about the business. All the fitters and builders were professional and courteous and the guys in the office are always available to answer any queries. I would definitely use Endeavour again and recommend them to others.
Customer in Whitby
Thank Josh for a job well done. Our new drive looks fantastic. Chris and his team did an excellent job from start to finish. These lads knew their job inside out and carried out their work both efficiently and professionally. Would I recommend Endeavour to other people? Yes, I would, I have every confidence in them and the work they do.
Customer in Middlesbrough
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